Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
6.4
Location
5.4
Service
6.0
Dining
5.0
Guest reviews
7.8/10
based on 5 reviews
7.3
7.3/10 based on 185 reviews
Gene
United States of America,
December
2024
6.4/10
My stay at Palmbeach Resort & Spa Mactan was a mixed experience. The spacious rooms had lovely views, though they definitely need some modernization. While the staff were friendly and helpful, the dining options were lacking in quality, and the facilities seemed outdated.
Rooms
6.0
The rooms were spacious and had nice views. However, they felt quite basic and could use some upgrades. The lack of kitchen utensils was also a letdown.
Service
7.0
The staff were consistently friendly and accommodating throughout my stay. They were eager to help with any requests, which made a positive impact.
Location
5.0
The resort is situated about a 40-minute taxi ride from the airport. While it's near some dining options, I found it a bit isolated from the city's main attractions.
Dining
5.0
The dining experience could have been vastly improved. The breakfast offerings were limited and the food was often underwhelming, which was disappointing.
Facilities
5.0
The resort had several amenities including pools and a library. However, the need for renovations was evident, and some areas felt neglected.
E.
United States of America,
November
2024
6.6/10
I had a mixed experience at Palmbeach Resort & Spa Mactan. While the staff were friendly and accommodating, the facilities left much to be desired. The dining options were limited and the food quality was notably poor. Overall, it felt more like a stopover than a relaxing resort stay.
Rooms
6.0
The room was decent but in need of maintenance. It had a comfortable bed, which I appreciated after a long flight, but overall cleanliness and upkeep were lacking.
Service
7.0
The staff were lovely and eager to help, but the overall service experience was impacted by the restaurant's inefficiencies and some maintenance issues I encountered.
Location
6.0
The resort is a bit remote with limited attractions around. However, it's right across from a 24-hour convenience store, which was handy.
Dining
5.0
The food quality was below average, with some dishes being poorly executed. I found the breakfast options lacking and the restaurant poorly ventilated.
Facilities
6.0
The resort had a nice pool area and offered various excursions, but the overall condition of the place suggested it could use a lot of improvement.
Alexander
United States of America,
November
2024
5.8/10
I recently stayed at Palmbeach Resort & Spa Mactan for a short getaway. While the views were pleasant and I enjoyed the variety of pools, the overall experience fell short. The food didn't impress, and I faced issues with the water temperature in the shower. plus, connectivity was a challenge, which really affected my work. I left feeling a bit disappointed.
Rooms
6.0
The room was spacious with a nice view of the greens and ocean, but I did experience issues with the air conditioning not effectively cooling the room.
Service
5.0
The staff was generally polite, but they lacked in certain areas of customer service, especially regarding internet connectivity and room readiness.
Location
6.0
The resort is located near the beach, which is a plus, but it felt quite isolated and a bit of a hassle to get to local restaurants.
Dining
5.0
Dining was quite underwhelming, with limited options and food that was rather pricey but didn't match the quality expectations.
Facilities
5.0
Although the variety of pools was interesting, they felt a bit small, and I found the overall access to facilities like the restaurant and spa inconvenient.
Douglas
United States of America,
October
2024
5.2/10
I had a mixed experience at Palmbeach Resort & Spa Mactan. The room was clean and spacious, but I faced significant issues with the internet, which was essential for my work. Dining options were decent but pricey. Overall, it lacked the beach access I expected, and there was a lack of communication regarding available amenities.
Rooms
6.0
My room was clean and spacious with a nice view. however, I faced issues during my stay with it being overcharged for a towel.
Service
5.0
The staff were generally nice and helpful, though they need better customer service training. My main complaint was the incomplete information given about the internet.
Location
5.0
The resort is quite remote with no true beach access. I found it frustrating to have to go far to find any nightlife or decent dining outside the hotel.
Dining
5.0
Dining was okay but the choices were limited. I wasn't impressed with the quality of the food offered, given the high prices.
Facilities
5.0
There are three pools, which are clean but the adult-only area wasn't utilized much. Unfortunately, the spa amenities were also not operational during my visit.
Kate
United States of America,
October
2024
6.4/10
I had a mixed experience at Palmbeach Resort & Spa. The rooms were spacious and comfortable, and the staff were friendly and helpful. However, the facilities felt a bit outdated, and I found the food options lacking. The location, while affordable, was also somewhat isolated, making it difficult to explore nearby attractions.
Rooms
8.0
The room I stayed in was like a small apartment, with two separate bedrooms, a kitchen, and a living room, which was perfect for accommodating my group. However, it felt a bit dark, and larger TV screens would have improved the experience.
Service
6.0
The staff was generally friendly and willing to assist, but there were a few issues, particularly regarding food service, which could have been better organized. I did appreciate the promptness of room service.
Location
5.0
The resort is conveniently located near the airport, but it's quite isolated from other attractions. The nearest tourist destination is over 2 km away, and transportation wasn't always easy to find.
Dining
5.0
The breakfast buffet was just okay with limited choices, and I had a disappointing experience with the restaurant due to food shortages during my stay. Bringing in my own food was not allowed, which made it frustrating.
Facilities
5.0
There are three pools, including one for adults, but overall, the facilities felt a bit dated and in need of upgrades. There was also no beach area for swimming, which was disappointing.